Can I get refund?

I purchased the product on March 7th and nothing has arrived yet. It looks like I entered the correct shipping information, but when I contacted 4px, they said the recipient’s phone number and customs clearance were incorrect and asked me to contact the sender. I guess I went back there again. Can I get a refund?
Order number is #4695.
Tracking Number is ends with 633541CN. (4px)
Please help…

I tried contacting customer service but got no response…

They stole your money like they stole mine. Issue a chargeback on your credit card.

When I checked my delivery status, I found Depart from facility to service provider. does not change for 1 month. I contacted the shipping company and they told me to contact the seller. Can you tell me the status of your shipment?